Privacy Policy

Effective Date: September 4, 2026

Stress Heads Co (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website or services.

1. Information We Collect

• Personal Information: Name, email address, phone number, billing details, and other identifiers you provide through forms, enquiries, or service requests.
• Service Information: Data provided to carry out Administrative, Technical, Creative, or Specialised tasks (e.g., calendar entries, documents, financial information).
• Technical Data: IP address, browser type, device information, and cookies to improve website performance and security.
• Uploaded Files: Any documents, images, or files you securely upload for project or service delivery.

2. How We Use Your Information

• Provide and manage our services, including administrative, secretarial, technical, and creative support.
• Process payments, invoices, and bookkeeping records.
• Communicate with you about your enquiries, projects, or support requests.
• Improve our website, services, and customer experience.
• Comply with legal, financial, and contractual obligations.

3. Cybersecurity & Secure File Handling

We take cybersecurity seriously and implement advanced measures to protect your information:

• Encryption: Data in transit is protected using SSL/TLS encryption. Uploaded files are stored securely with restricted access.
• Firewalls & Monitoring: Our systems are protected by firewalls, intrusion detection, and monitoring tools to prevent unauthorised access.
• File Upload Security: Uploaded documents and media are scanned for malware/viruses before processing.
• Access Control: Only authorised staff can access sensitive files and systems.
• Backups & Continuity: Regular secure backups are maintained to ensure data integrity and disaster recovery.

4. Legal Basis for Processing

• Performance of a contract (to deliver the services you request).
• Legitimate interests (to operate and improve our business securely).
• Legal obligations (for accounting, tax, and compliance purposes).
• Your consent (for marketing communications, where given).

5. Data Sharing & Disclosure

We do not sell or rent personal data. Information may be shared with:

• Trusted third-party providers (e.g., cloud services, payment processors, IT systems) who support our business.
• Legal or regulatory authorities, if required by law.
• Project partners or contractors where necessary to deliver agreed services.

6. International Data Transfers

If your data is transferred outside the UK/EEA, we ensure adequate safeguards are in place, such as approved contractual clauses or certified frameworks.

7. Data Retention

We retain your personal data only as long as necessary to fulfil our services, comply with legal obligations, and resolve disputes. Non-essential data will be securely deleted or anonymised.

8. Your Rights

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data where legally permitted.
• Restrict or object to certain processing activities.
• Request data portability to another provider.
• Withdraw consent for marketing communications at any time.

9. Cookies

Our website uses cookies to enhance functionality, analyse traffic, and improve user experience. You may disable cookies in your browser settings, but some features may not work properly. See our Cookie Policy for details.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.

11. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Stress Heads Co
Email: [email protected]

13. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Effective Date”.